Returns & Refunds Policy

At Burnet & Weave, we want you to be happy with your purchase. If something isn't quite right, we're here to help.

1. Returns

We accept returns on eligible items within 14 days of delivery.

If you wish to return an item, please contact us at hello@burnetandweave.com within 14 days of receiving your order.

We will provide instructions on how and where to send your return. Please do not send items back without contacting us first, as return addresses may vary depending on the product and fulfilment location.

After notifying us of your decision to cancel an eligible purchase, you have a further 14 days to return the goods.

Eligibility for Returns

For change-of-mind returns, items should be returned in their original condition, together with any original tags, accessories and packaging where reasonably possible.

You may inspect and handle goods as you would in a physical shop. However, we may make a deduction from your refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics and functioning.

Original packaging is preferred but is not a requirement for exercising your statutory cancellation rights.

2. Return Shipping Costs

For change-of-mind returns, customers are responsible for the cost of returning the goods.

We recommend using a tracked postal service and retaining proof of postage.

If an item is faulty, damaged, incorrect or not as described, Burnet & Weave will provide an appropriate remedy in accordance with your statutory rights.

Where required by law, we will cover reasonable return shipping costs.

3. Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, faulty or incorrect, please contact us at hello@burnetandweave.com as soon as reasonably possible.

To help us investigate, we may request photographs of the item and its packaging.

Under the Consumer Rights Act 2015, you have statutory rights when goods are faulty, not as described or not fit for purpose.

Depending on the circumstances, you may be entitled to a refund, repair, replacement or price reduction.

For qualifying faulty goods, you generally have a short-term right to reject them within 30 days of delivery.

Nothing in this policy limits or excludes your statutory consumer rights.

4. Non-Returnable Items

Certain products may be excluded from change-of-mind cancellation rights, including:

• Personalised or custom-made products manufactured to your specifications.

• Perishable goods or products that deteriorate or expire rapidly.

• Sealed health, hygiene or personal care products that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

• Other products specifically exempted from cancellation rights under applicable UK consumer law.

These exclusions do not affect your statutory rights if goods are faulty, damaged or not as described.

If you are unsure whether a product is eligible for return, please contact us before placing your order.

5. Order Cancellations and UK Consumer Rights

Under the Consumer Contracts Regulations 2013, customers purchasing eligible goods online generally have the right to cancel their order within 14 days of receiving the goods, without providing a reason.

To exercise this right, please email hello@burnetandweave.com with a clear statement that you wish to cancel your purchase.

Once you have informed us of your decision to cancel, you have a further 14 days to return the goods.

For eligible cancellations, we will refund:

• The price paid for the returned goods.

• The original standard delivery charge, where required by law.

If you selected an express or premium delivery service, we are only required to refund the equivalent cost of our least expensive standard